Frequently Asked Questions
Returns & Exchanges
What is your return policy?
What is your return policy?
Return and refund are only applicable if you receive:
- The wrong article,
- The wrong size or color, or
- A damaged product.
Please take clear pictures and a short video of the product and upload/email them to:
📧 contact@colorsbyrabiabassri.store
You can request a return or exchange within 2 days of receiving your order, provided the item is:
- Unused
- Unwashed
- Unstitched
- In its original packaging with tags attached
*Customized or made-to-order outfits, as well as items purchased from sale or promotional offers, are not eligible for return or refund.
When will I get my refund?
Once we receive and inspect your return, your refund will be processed within 5–7 working days.
Refunds are issued via promo code or store credit, depending on your preference.
Can I exchange an item for a different size?
Yes, you can!
If your chosen size doesn’t fit, you may exchange it for another size (if available).
You’ll only be charged for return courier charges.
Can I modify or cancel my order after placing it?
Orders can be modified or canceled within 12 hours of placement.
Once the order has been processed or dispatched, it cannot be changed.
Do you offer pre-orders?
Yes, we occasionally open pre-orders for new collections and limited-edition pieces.
Pre-orders require advance payment and follow the timeline mentioned on the product page.
Ordering & Payment
What payment methods do you accept?
We accept Visa, Mastercard, AMEX, PayPal, Apple Pay, Google Pay, and Velora gift cards.
Can I apply a promo code or gift card at checkout?
Yes! You can enter your promo code or gift card in the designated field during checkout before payment.
Can I modify or cancel my order after placing it?
Orders are processed quickly, but if you contact us within 1 hour of purchase, we’ll do our best to accommodate changes or cancellations.
Do you offer pre-orders?
Yes, for select items. Pre-order details (estimated shipping date, charges, etc.) will be clearly noted on the product page.
Shipping & Delivery
Where do you ship?
We ship nationwide across Pakistan and offer worldwide delivery through partner couriers.
How long does shipping take?
- Within Lahore: 1–2 working days
- Within Punjab: 2–3 working days
- Inter-province (Sindh, KPK, Balochistan): 3–5 working days
International: 7–10 working days (depending on destination)
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via SMS or email.
You can use this number on your courier’s website (e.g., TCS, Leopard, Call Courier) to track your parcel in real time.
What if my package is lost or delayed?
If your package is delayed or appears lost, please contact our support team at:
📧 rabiabassri16@gmail.com
💬 WhatsApp: 0331-8768108
We’ll coordinate with the courier and resolve the issue promptly.
Sizing & Fit
How do I know what size to order?
Please refer to our Size Chart available on each product page.
It includes detailed measurements for Small, Medium, and Large.
Do your clothes run true to size?
Yes — our garments are designed to fit true to size according to standard Pakistani measurements.
If you prefer a relaxed or fitted look, you may select a size up or down.
What if I’m between sizes?
If you fall between two sizes, we recommend choosing the larger size for comfort — especially for embroidered or fitted styles.
Can I return or exchange if it doesn’t fit?
Yes. You can request a return or exchange within 2 days of receiving your order, provided it meets our return conditions.